Online account setup

Set up your account in 3 steps

1. Cover the basics

Establishing your account is simple and easy. All we need is some information about your company.

  • Tax Exemption Form

    Complete this form to be exempted or partially exempted from applicable state taxes, if you meet the qualifications on the State Comptroller’s website. You can email the form to your key client services representative or to TaxSupport@nrg.com.

  • IRS W-9 Form

    Use this form to set us up as a vendor in your AP system.

2. Customize your billing

We offer several billing options and can help you decide which choice is best for your business needs. Please call or email your key client services representative to select your billing option.

  • Individual billing

    An individual invoice for each meter

  • Paperless billing

    Invoices will be automatically faxed or emailed each month

  • Summary billing

    A summary statement of all the individual invoices

Helpful billing resources

Learn more about which billing option may b best for your business and what to expect with your NRG invoice.

3. Select payment option

You can choose from several payment options. Please call or email your key client services representative to select your payment option.

To set up an electronic funds transfer, please choose and complete the corresponding form and send it to the address on the form.

Pay by mail:

If paying by mail, use one of the mailing address below base on your billing address state:

 

Use the following mailing address based on your billing address state.

 

NRG
P.O. Box 660749
Dallas, TX 75266
When the billing address is in: AL, AZ, AR, CA, CO, ID, IA, KS, LA, MN, MS, MO, MT, NE, NV, NM, ND, OK, SD, TN, TX, UT, WA, WY




NRG
P.O Box 70220
Philadelphia, PA 19176-0220
When you billing address is in all other states not listed above.

 

Questions?

We’re happy to help. Contact your key client services representative directly. You can also call or email us with the below contact information. We're available Monday through Friday, 7:30 a.m. - 5:30 p.m. CT.

Need to update your enrolled sites?

All businesses evolve. To add or delete sites from your contract, please log-on to your Online Account Management tool or call us at 1-888-315-1558